Every plan includes a 7-day free trial, no credit card required. We don't have a self-serve wizard that auto-generates your Ellie — our team configures her with you, individually, for every client.
Best for small businesses that mainly need every call answered.
$0 today · No setup fee · Cancel anytime
Best for businesses wanting Ellie to operate as a complete AI receptionist.
$0 today · No setup fee · Cancel anytime
For established businesses with higher call volumes.
$0 today · No setup fee · Cancel anytime
For high-volume businesses where Ellie handles a significant share of the front desk.
$0 today · No setup fee · Cancel anytime
Multi-location businesses, custom CRM/PMS integrations (ServiceM8, simPRO, Cliniko, Xero, HubSpot and more) or complex routing — priced around your setup, not forced into a per-location or per-integration formula.
Extra usage beyond your plan: $0.50/inbound min · $0.60/outbound min · $0.10/SMS — Ellie keeps answering, no automatic cutoff.
| Starter | Growth | Business | Scale | |
|---|---|---|---|---|
| Price | A$99/mo | A$269/mo | A$499/mo | A$899/mo |
| Inbound minutes | 150~50–75 calls | 400~130–200 calls | 1,000~330–500 calls | 2,500~830–1,250 calls |
| Outbound minutes | 30 | 75 | 150 | 300 |
| SMS | 150 | 400 | 1,000 | 2,500 |
| 24/7 answering | ||||
| Lead qualification + messages | ||||
| Recordings, transcripts + summaries | ||||
| Appointment booking | ||||
| Multi-staff routing | ||||
| Custom call flows | ||||
| CRM/PMS integrations | Enterprise only — talk to us | |||
| Multi-location | Enterprise only — talk to us | |||
| Support | Priority | Priority | Priority | |
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7 days free · $0 setup · No credit card · Cancel anytime
A lot of AI receptionist tools hand you a dashboard and a wizard. We do it differently — on every plan, no exceptions.
No mass-produced setup. Someone from our team learns your services, staff and hours, and builds your Ellie around them.
There's no self-serve wizard that guesses at your business. If something's wrong, it's a conversation with us, not a support ticket into the void.
Starter, Growth, Business or Scale — you get a full week of Ellie handling real calls before you pay a cent. No credit card required.
Price is only part of it — here's how each option actually performs when a customer calls.
| In-house receptionist | "Press 1" IVR menu | Ellie | |
|---|---|---|---|
| Cost | $75,000+/yr | $20–$50/mo | From $99/mo |
| Available nights & weekends | |||
| Actually answers & helps the caller | |||
| Books the appointment | |||
| Never sick, never turns over | |||
| Built around your specific business |
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Starter is AI call answering and lead capture — Ellie answers, qualifies the enquiry, takes a message and notifies your team, but doesn't touch your calendar. Growth, Business and Scale are the complete Ellie receptionist, including live appointment booking, rescheduling and cancellations. Growth, Business and Scale share the same features; the only difference between them is how much call, SMS and outbound volume is included.
Yes. Starter, Growth, Business and Scale all include a full 7-day free trial with no credit card required, so you can hear Ellie handle real calls before you pay anything.
Yes. We don't have a self-serve wizard that auto-generates your Ellie. Our team sits down with your business, staff, services and hours and configures her with you individually, on every plan.
Ellie keeps answering — there's no cutoff. Extra usage is simply billed at $0.50 per inbound minute, $0.60 per outbound minute and $0.10 per SMS beyond what your plan includes.
Yes, upgrade or downgrade at any time as your call volume changes. There's no lock-in contract on any plan.
No. Setup is free on every plan, including the hands-on configuration work our team does with you.
Yes, through a custom Multi-Location plan rather than a fixed per-location price — talk to us so we can price it around your branches, phone numbers and routing needs.
Google Calendar, Outlook and Gmail come standard on Growth, Business and Scale. Deeper integrations — ServiceM8, simPRO, Cliniko, Xero, HubSpot, other CRM/ERP systems or custom APIs — are handled under a custom Enterprise plan, priced around the specific integration and implementation work involved.
Traditional answering services often start around $250-$350/month for a limited block of minutes and put you through a generic script. Ellie starts at $99/month, is built around your specific business, and answers instantly, 24/7.
See how Ellie compares to other AI receptionists on setup, pricing and what's included.
Tell us how your business works and we'll customise Ellie around your services, staff, bookings and call rules — ready for you to test within 24 hours.
We'll call you back to get your Ellie set up — usually much sooner than 24 hours.
