AI RECEPTIONIST FOR PLUMBERS AUSTRALIA
Never miss a job while you're under a house.
Ellie is a managed AI front desk for Australian plumbing businesses. It can answer incoming calls 24/7, collect the job details your team needs, handle approved questions and, with a supported calendar setup, book appointments around your business rules.
Hear EllieTry EllieConfigured around your plumbing workflow
Ellie can be configured around the services, opening hours, service areas, staff and call-handling rules your business provides. That lets the front desk distinguish enquiry types you define — such as a blocked drain, a hot water system fault or a burst pipe — without inventing plumbing advice.
Plumbing calls Ellie can help handle
Job enquiries
Collect the caller's contact details, property address, access notes and the reason for the call so your team has useful information for follow-up.
Emergency and after-hours calls
Keep a front desk available outside normal office hours and follow the urgency and escalation rules your business has approved, such as flagging a burst pipe for immediate callback.
Approved FAQs
Answer questions about services, opening hours, service areas and other factual information you provide during setup.
Appointment booking
Where a supported calendar is connected, Ellie can check availability and create an appointment during the conversation.
A practical plumbing call flow
A customer calls with a blocked drain while your team is on another job. Ellie answers in your business context, asks what they need, collects the details your workflow requires — issue type, address, access notes, urgency — and follows the configured next step, such as booking a supported appointment, capturing a message or escalating according to your rules.
Emergency callouts and after-hours enquiries
Plumbing businesses often receive calls outside the moments when office staff are free to answer, including genuine emergencies. Ellie provides an always-available call-handling layer, while your business remains in control of what counts as urgent, what information is collected and which calls should be escalated immediately.
Use your existing business number
In many setups, calls from an existing business line can be forwarded to Ellie. The exact configuration is confirmed during onboarding, so businesses may be able to keep advertising the number customers already know.
Clear boundaries for technical and urgent issues
Ellie is a front-desk service, not a licensed plumber or emergency service. It can collect information and follow urgency or escalation rules that your business defines, but it should not diagnose faults, instruct callers to perform repairs, or invent safety or technical advice.
Frequently asked questions
Can Ellie handle emergency plumbing calls?
Ellie can collect caller-provided details and follow the urgency and escalation rules your business defines, such as flagging a burst pipe or no-hot-water call for immediate callback. It does not diagnose plumbing faults or replace emergency trades advice.
Can Ellie book plumbing jobs into my calendar?
With a supported calendar or booking setup, Ellie can check availability and create appointments during the call. Other workflows can capture the job details for your team to schedule manually.
Will Ellie understand plumbing terminology?
Ellie is briefed on the services, job types and terminology your plumbing business uses, so she can capture accurate details such as the issue type, property access notes and urgency level.
Do I need a new phone number?
Not necessarily. Call forwarding can often route calls from an existing business number to Ellie. The appropriate setup depends on your current phone service.
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